Legal
Privacy policy
What personal data Alakili holds about you and about the associates your station schedules, why we hold it, who else sees it, and what you can ask us to do with it.
Contents
Last updated 30 August 2026
[01]
Our role
For website visitors, prospects, customer contacts, and account users, Team HQ LLC generally decides why and how personal information is used. For driver and workforce records placed in Alakili by a customer, the customer controls the data and Alakili processes it to provide the service. Drivers should direct requests concerning those records to their employer. See our product privacy notice.
[02]
Information we collect
We may collect contact and business information, account information, billing information, technical and usage information, and communications. We use cookies and similar technologies as described in our cookie notice. If you consent to Statistics cookies, PostHog may create a replay of how you navigate and interact with our website or application.
[03]
How we use information
We use personal information to respond to enquiries, manage accounts, provide the service, process subscriptions and billing, send service and security communications, understand website and product usage, prevent fraud and abuse, and comply with law. Where European or UK data protection law applies, our legal bases may include performance of a contract, legitimate interests, consent for optional cookies, and compliance with legal obligations.
[04]
How we disclose information
We may disclose information to vendors that host or support our website, platform, communications, analytics, CRM, support and billing; professional advisers; authorities or other parties when required by law; and a buyer or successor in a business transaction. We do not sell personal information for money, and we do not share it for cross-context behavioral advertising.
[05]
International processing
Our services are hosted in the United States. Authorized personnel and contractors, including personnel in Kenya, may access information when needed to develop, operate, secure and support Alakili. We use contractual, organizational and technical safeguards appropriate to the information and applicable law.
[06]
Retention
We retain information only for as long as reasonably needed for the purposes described above, including to provide the service, maintain business and security records, meet legal and accounting requirements, and resolve disputes. Cookie and analytics retention is described in our cookie notice.
[07]
Security
We use administrative, technical and organizational safeguards designed to protect personal information. These include encryption in transit and at rest and role-based restrictions on production access. No system can be guaranteed completely secure. Report suspected security issues to hello@alakili.com.
[08]
Your choices and rights
You can opt out of marketing emails, use the cookie settings link in the website footer, or ask for access, correction, deletion or a copy of your personal information. Send privacy requests to privacy@alakili.com. We may verify your identity and may retain information where permitted or required by law. If your request concerns workforce information controlled by your employer, we will direct it to the relevant customer.
[09]
Changes
We may update this policy. We will post the revised version with a new date and provide additional notice where required.
Question about any of this?
Procurement questions get a straight answer on the call, and anything we cannot answer there we come back on in writing.